Frequently Asked Questions
Find answers to common questions about our tours, bookings, and policies.
AdventuRush, an initiative by Mahindra, is an online platform for booking ‘Adventure’ experiences from verified best-in-industry vendors. Once you have made your booking through us, we have a dedicated support team to help you with any queries or concerns pre-departure and at the final experience location.
AdventuRush is only a booking platform. We do not provide service on the ground. We have handpicked best in industry vendor partners to provide you on-ground service and experience.
AdventuRush is only a booking platform and does not own any equipment or any part of the activities delivered on ground. However, we evaluate vendors, activities and equipment across 75+ safety and quality standards.
At present, travel insurance is not directly provided by us. Some activities may have insurance covered directly from the vendor partners which will be explicitly mentioned in the inclusions section of the product page on the website.
AdventuRush is only a booking platform and does not manage the transportation to the location of the activity. However, our vendor partners provide pick up and drop from the nearest point for some experiences. Please refer to the ‘Inclusions’ section on the product page. Alternatively, you can check with our vendor partners for pickup and drop facilities post booking. Flight and train tickets are not included in any product.
We have picked vendors that provide end-to-end service, including stay arrangements for experiences which are spread across multiple days. These services will be part of the packages offered to the customer. Please refer to the ‘Inclusions’ section on the product page. For activities that can be experienced within a single day, our vendor partners do not provide stay arrangements. Customers are requested to plan and make their own stay and travel arrangements.
The Adventure Tourism industry does not work with real-time inventory from vendor partners. Once we receive your payment as per our payment terms, you will receive a booking confirmation within 24 hours. In case of non-availability for the date, our team will get in touch with you to work out the best possible alternative. If you don’t receive confirmation or wish to cancel before receiving a confirmation, you will receive a 100% refund.
You can receive a 100% refund on most of our experiences, if cancelled before 2 days (12 am) to 15 days (12 am) from the scheduled start date of the experience. You can check our cancellation policy applicable to each experience under the ‘Policies’ section of the product page on the website.
You will receive confirmation via SMS and email. The booking will also reflect on the ‘My account’ section after you login on our website.
You can cancel the booking from the ‘My Orders’ section on our website or call our customer care number for cancellation requests.
Refunds are processed to the customer's source bank account within 7-10 business days.
100% payment must be made on our website before taking up the experience.
All options of payment are available on our website - You can make payments through Credit/Debit Cards, Net Banking, UPI, Prepaid Instruments, Bank EMI etc.